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Keys Extensions wants to make sure your shopping experience goes as smoothly as possible. Your order will be processed and shipped within 72 hours of payment. Custom Wig orders will be shipped out after 7 days. We offer FREE shipping within the US ONLY. We ship worldwide, please send us an email at to set up International shipping.


Wig Return Policy

Due to the nature of the item, sales are FINAL on purchases. Please take your measurements and select options very carefully. Custom wigs are made according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. 


Exchanges are available on other items, please note we ONLY offer store credit for orders that have been processed and shipped less a 15% restocking fee. In order to receive credit for your exchange the hair must be in the same condition as when you received it. For more information please email us! 


When shipping back your item please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues. Your exchange can be sent to:


Keys Extensions
9500 Feather Grass Lane
Suite 120
Fort Worth, TX 76177